Q. Are you Charging anything Extra for Christmas?
A. An additional surcharge of 50% on the prices listed on this site will be added on the following dates: 25, 26, 31 December as well as 1 January.
Q. Is your service available day and night?
A. Yes. We operate 24 hours 7 days a week, all through the year.
Q. Are your prices fixed?
A. Yes. The prices are fixed for pre booked transfers. But if there are any additional drop offs, pickups or diversions there will be additional charges.
Q. Will I incur any extra charges if my plane is delayed or cancelled by the airline?
A. No, as we will track your flight landing time we will be aware of any delays or cancellations and we will dispatch our driver according to the new landing time.
Q. What happens after I have made an online booking?
A. We will review your request and send you an email confirming the booking with a booking confirmation number.
Q. We have childen travelling with us, can you provide child/infant seats?
A. Yes. Please tell us the ages of the children and we can provide 1 child/infant/booster seat free of charge per transfer and 2nd will be extra £5 and we can provide maximum 1 baby seat and 1 booster seat.
Q. How do I find my driver at the airport?
A. Our driver will wait in the arrival hall with your name card usually by the airport information desk.
Q. Can I smoke in the car?
A. No. We operate a strict no smoking policy in all our vehicles.
Q. Will I be sharing with anyone else?
A. No. We do not operate a shared taxi service.
Q. What do I do if I can't locate my driver?
A. Please call us 020 7005 0090or +44 20 7005 0090 and our admin team will help you find your driver in the terminal.
Q. Is gratuity included in the price?
A. No. It is at the passengers discretion.
What Our Clients Say
I am very thank full for their wonderful assistance, patience and kindness. It's been an absolute pleasure traveling with Heathrow Taxi London. The airlines crew could certainly learn a few things from the Heathrow Taxi London services team! Thank you so much for everything!.Craig Martin
Feb 10, 2018
Very easy to book with clear up front cost. Driver arrived on time and was very polite Car was immaculate and a decent vehicle (ie not a Prius or a rubbish one) Price was the best out of 8 other companies. Will use 100% again and again Thanks for a seamless journey..Craig Martin
Feb 10, 2018
Excellent service, thank you! Driver kept changing route based on app suggestions. If we had just stuck with the route it would have been faster.Craig Martin
Feb 10, 2018